Chase Destiny Refund and Returns Policy

Updated Date: 14th November 2025

At Chase Destiny, your satisfaction is our priority. We believe in our products, and we want you to feel confident and happy with your purchase. If you need to return an item, we’ve designed our process to be as respectful, straightforward, and friendly as possible.

 

️ Our Easy Returns Process

We gladly accept returns under the following simple and clear conditions:

  • Return Window: You have 14 days from the date of delivery to initiate a return.

  • Item Condition: Items must be returned in their original, unused condition and included with their original packaging. We kindly ask you to take reasonable care when trying out the product.

  • How to Start: Please contact us first at info@chasedestiny.com to let us know you are returning an item. This helps us prepare for your return and process it faster.

  • Shipping Costs: The buyer is responsible for the cost of return shipping. We recommend using a trackable shipping service.

  • Loss in Value: If an item is not returned in its original condition (e.g., signs of use, missing parts), the buyer is responsible for any resulting loss in value. We will communicate this fairly and clearly upon inspection.

 

Refunds: Receiving Your Value Back

Once your return arrives back at Chase Destiny, we will inspect it and process your value return:

  1. Inspection & Notification: We will notify you via email once we have received and inspected your returned item. We will also inform you whether your return has been approved or rejected.

  2. Refund Method (Store Credit Only): To ensure a sustainable and fair system for all our customers, we issue all approved refunds as a Store Credit equivalent to the full purchase price of the product.

  3. Store Credit Usage: Your store credit will be sent to you electronically and can be used for any future purchase on the Chase Destiny website.

Friendly Note: We believe that offering store credit allows you to find a perfect alternative product from our collection, ensuring you still get the value you paid for, just in a different destiny!

 

Exchanges

At this moment, we don’t offer direct, automatic exchanges.

  • Need a Different Item? If you wish to receive a different item (size, color, or product), please follow the Easy Returns Process outlined above for the original item.

  • Place a New Order: Once you receive your Store Credit, simply place a new order on our website for the item you would prefer.

 

Problems with Your Order? We’re Here to Help!

Did your item arrive damaged, or is there an issue with your order? Please don’t hesitate!

  • Contact Us Immediately: Send an email to info@chasedestiny.com with your order number and a brief description (or photo) of the issue.

  • Our Promise: We are committed to resolving any genuine issue quickly, respectfully, and fairly to ensure you have a wonderful Chase Destiny experience.